Frequently Asked Questions

Where are your Genshin pins?

The Genshin designs that I currently have will be listed on Sunday 28 Nov, and the rest will be available soon via Kickstarter! Please follow on social media (Instagram, Twitter) for updates! 


Do you ship internationally?

Yes! Most orders are international. However customs fees are the buyer's responsibility. If you have any requests or instructions regarding this please leave a message at checkout or contact me.


How much is shipping?

Standard postage (no tracking) starts from £1.60 within the UK and £3.60 internationally and Tracked postage starts from £3 within the UK and £9.70 internationally

Shipping rates will depend on the weight of your package and your region, so it will be calculated automatically at checkout.

Below is a guide for shipping rates:


Standard Postage
UK
Europe
Zone 1 (USA, Canada, etc. except zone 2)
Zone 2 (Australia, New Zealand, Singapore)
less than 100g (about 6 pins)
£1.60
£3.60
£4.60
£4.60
100g to 250g
£2.00
£4.60
£6.10
£7.30



Tracked Postage
UK
Europe
Zone 1 (USA, Canada, etc. except zone 2)
Zone 2 (Australia, New Zealand, Singapore)
less than 100g (about 6 pins)
£3.00
£9.70
£10.30
£10.40
100g to 250g
£4.10
£9.80
£11.10
£12.20


Is standard shipping safe?

Standard shipping is a more affordable postage option that does not have tracking, so there can be risks. Most customers do use standard postage and it will arrive safely most of the time. I do recommend tracked shipping for high value orders or if you live in a country where the postal system is not very reliable.

I will also try my best to replace standard packages that are lost in transit, as long as I am notified that you have not received the item within 5 months from dispatch.


How long will shipping times take?

This varies a lot as it depends on the postal system and on global issues, but from dispatch UK orders usually take 1-3 days to deliver and international orders take 1-3 weeks.


I did not get an order confirmation or dispatch email?

Emails from my shop like to end up in the spam folder, so please check that first. If it is not there please contact me and I will search my orders list, I can resend emails from there too.


Can I cancel or change my order?

If your order has not been dispatched yet it is possible to do so, but please contact me as soon as possible!


Can I return my order?

Yes, but return postage fees will be your responsibility unless the return is because of an issue that is my fault. For example, if I sent you the wrong item.


An item I want is sold out, will it come back?

As it depends on the item, please contact me if you'd like to request a restock. Sometimes I do have the item but haven't realised that the listing quantity has run out!


I ordered a preorder, when will it be sent out?

Please check the listing page of the preorder for an estimated completion date in the description. Also do note that any orders containing a preorder will only be dispatched when the preorder is ready, so you could order 3 in-stock pins and 1 preorder pin but all 4 pins will only ship once the preorder is ready. 


Are you on Etsy/other retail sites?

I used to sell on Etsy but I have now moved to my own website here. This website is the only place I am based at the moment, I am not on eBay/Aliexpress/Depop/Mercari etc.

I don't have any physical stores but I attend some comic conventions in the UK as a vendor.


How can I contact you?

Please email me at magicalmaidens@outlook.com or DM me on instagram